Refund Policy

1. Digital products

Templates sold by XD Studio Lab are digital files delivered automatically after payment. Because access is granted instantly and cannot be returned, all digital template sales are final.

2. No refunds

We do not offer refunds, returns, or exchanges for digital template purchases once the order is complete and access has been delivered. This includes, but is not limited to:

• Change of mind, or buying the wrong template by mistake.
• Lack of skills, tools, or hosting needed to use the template.
• Compatibility preferences that were clearly stated on the product page.
• Demo images and placeholder content, which are for preview only.

3. Delivery issues

If you do not receive access after payment, first check your spam or promotions folder and re-open the checkout confirmation page. If access is still missing, email support@xdstudiolab.com within 14 days of purchase with your payment email and the template name. We will resend or restore access; this does not constitute a refund.

4. Duplicate or incorrect charges

If you believe you were charged more than once for the same template, contact support@xdstudiolab.com within 14 days with your receipt(s). We review payment-provider records and, if a duplicate charge is confirmed, we work with the payment provider to reverse the extra charge.

5. Custom project work

Custom design and build work is not covered by this policy. Those engagements follow the written scope, milestones, and payment schedule agreed before the project starts.

6. Acceptance of terms

By completing a purchase, you acknowledge that you are buying a digital product and agree that all sales are final unless a duplicate or incorrect charge is proven.